BE SURE to type this in correctly and in the correct location. If not, you will not be able to log into FirstClass until you follow the troubleshooting tips below.
4. Click "Save."
Repeat this process on every computer you use to access FirstClass. The change only needs to be made one time per machine.
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Troubleshooting:
HELP! Now FirstClass won't let me in!
See a video of how to start over with FirstClass settings:
If you make a mistake and save the settings file with the wrong server name or without a server name, you will not be able to log back into FirstClass until that issue is fixed. Please follow the directions below to fix an incorrect settings file: Exit FirstClass from the system tray if it is running. Find the icon, right click it, and choose "Exit":
Click Start>Search>All files and folders>"Look in:" My Computer, type in home.fc , then click Search: Delete all files your computer finds that end in .fc: Double click your FirstClass icon again. Look for the small icon to appear in the system tray by the time. When it does, right click it and choose "Connect": Click the Advanced arrow if the "Advanced" options area is not already showing:
Click the "Setup" button:
In the "Server" area type ramp.conroeisd.net, then click "Save":
Type your username and password, then click the green login arrow:
After you are logged in to FirstClass, find the conference on your desktop called "Setting Updates" and double click to open it:
Setting update files will start to run automatically. When they are complete, you will see the icon change to an apple. When you see the apple, the setting update (and server update) process is complete.
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How to Disable the Proxy Setting
If your proxy boxes are "grayed out" and the top box is un-checked, that means the setting has been taken care of for you automatically, and you do not need to do anything else.
If the box is "grayed out" and checked, contact your campus technology specialist for assistance.
If your campus does not have a technology person, submit a repair request to have the proxy turned off. Click here for the repair request form. Choose the "on-site" option.
See a video showing how to turn off the proxy:
See screenshots showing how to turn off the proxy:
1. Open Internet Explorer, then click Tools and Internet Options on the toolbar at the top:
2. Click the Connections tab.
3. Uncheck (clear) any checked boxes on the page. 4. Click OK. |
